"Cold Calling is the process of dialing a list of seller leads without any prior contact or basis, and is subject to more strict federal regulations and guidelines than follow up phone calls. Cold Call lists are seeded directly into the Five9 Auto Dialer with only the converted Follow up and Qualified leads getting pushed into the Podio CRM.
Our Sales Ninja Phone Team, sometimes referred to as Internal Sales Agents (ISAs), perform all the return phone calls from direct mail or other campaigns. These could be hangups, viable leads from voice messages, follow ups from prior calls, or even reviving dead leads. These leads will have first come into your Podio CRM and then pushed to the Five9 Auto Dialer for outbound dialing."